Customer Help

It usually takes 3-5 business days to receive your order. 

You can create an account on your first checkout or go to this link.

You can change your shipping address on the My Account page under the Addresses section.

Locate your order number and the email address used when placing the order.  Then visit the order tracking page.

If you create an account with us, and click the checkbox to save credit card for future purchases, we will securely save your credit card information.

We unfortunately don’t have control over the taxes that are charged – they are added in automatically and are subject to tax laws that are constantly being updated. To give you a little more info: the way that taxes are charged online within the USA is changing right now because of the South Dakota v. Wayfair case. Because of this case, online tax parameters will no longer necessarily match up to each state’s laws that apply to in-person purchases. If you’d like more information about this case, the following article gives a helpful overview: https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html

We only ship within the U.S. currently.

Please double check to ensure you’re using the proper billing zip code associated with the credit card. Additionally, in order to pay with a credit card, your order must be above $0.50.

Yes, your card will be charged right away. 

Oh no! We’re sorry to hear that. Our shipping carriers work independently from Oncore Detox, but here are a few solutions we can offer:

If your package has been marked delivered and it’s only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to info@deezsmokeshop.com so we can help you look into this.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Customer support must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, customer service will not be able to assist with a replacement or refund.

We’re sorry to hear that! Please send a photo to our Customer Care Team at info@deezsmokeshop.com and include your order number so we can take a closer look and help with a solution!